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Name Of the Company : C&WJ Co-operative Credit Union
Company Location : Kingston
Designation : Arrears Management Officer
Country : Jamaica

Official Website :

Career Opportunities :
Arrears Management Officer :
C&WJ Co-operative Credit Union Limited (C&WJCCU), one of the leading credit unions in Jamaica, invites applications from suitably qualified candidates for the following post

Reporting to the Arrears Manager, the Arrears Management Officer is responsible for effectively managing all activities involved in the collection and recovery of delinquent accounts.

Key Responsibilities :
** Follow-up on delinquent, high-balance and credit balance accounts by phone and/or letter.
** Establish and maintain regular contact with delinquent members by all available means (e.g. telephone, email and face-to face contact) to determine the reasons for delinquency and assist them in developing plans to bring accounts to a current status.
** Maintain accurate and up-to-date records of actions taken on the accounts and log all activities on the delinquent loan recovery system.
** Negotiate an appropriate repayment arrangement (within defined authority levels) that will bring the loan account current in the realistically shortest possible time while taking into consideration the member’s ability to repay.
** Reduce write-offs and delinquencies by identifying deteriorating credit situations, assessing actions plans and making appropriate recommendations.
** Evaluate delinquencies and make recommendations to repossess loan collateral when other arrangements to bring the loan current are unsuccessful.
** Work directly with collectors or attorneys in the repossession of vehicles, personal property assets and on real estate foreclosures.

Qualifications & Key Competencies :
** Bachelor’s degree in Accounting, Management Studies, Business Administration or a related area.
** At least 2 years experience in collections in a Credit Union or other financial institution.
** Thorough knowledge of the relevant government regulations and legal requirements.
** A high level of proficiency in Microsoft Office and Clareti.
** Excellent communication skills.
** Excellent customer service attitude.
** Good problem solving and analytical skills.
** Good conflict resolution skills.

Application Procedure :
Applications should be emailed to the Human Resources & Administration Manager at

We thank all applicants for their interest. However, only short listed candidates will be contacted.

Contact Postal Address :
C&WJ Co-operative Credit Union
51 Half Way Tree Road
Kingston 10
Jamaica W.I.

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