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Name Of the Company : IP Works Pty Ltd
Company Location : Sydney
Designation : Level 1/2 Help Desk Engineer
Country : Australia

Official Website :

Career :
IP Works is an IT&T company like no other. Thanks to our commitment to providing excellent customer service we’ve got busy!

We are busy but we are also a family friendly company. We are very passionate about what we do and are always looking for bright, self-motivated and full of energy individuals to join our vibrant and exciting team.

We are searching for :
1. Level 1/2 Help Desk Engineer :
This role will see you pro-actively maintaining our clients systems and delivering exceptional troubleshooting skills. Your role as an Level 1 Help Desk Engineer is to provide remote and occasionally on-site support.

Broadly, your duties in this role will include :
** Help Desk support services
** Liaise with clients and other areas on technical support issues, problem resolution and assistance
** Log and process email in job queues through an IP Works CRM database
** System administration of server and network
** Problem rectification and fault reporting including logging, escalation and coordination with Senior System Engineer
** Installation and configuration of desktop hardware and software

You must have the following skills and experience in a similar role :
** Proven experience providing excellent support to meet SLA’s
** Demonstrated experience in providing first and second level IT support in a Help Desk environment

2. Senior Systems Engineer :
We like people who are passionate about technology and are excited about providing great IT solutions and services to our clients so that they not only embrace IT, but see improvement in their business results.

This is a client focused Senior Systems Engineer role and you will have a drive for successful outcomes in everything you do. This means you are motivated by great results, take ownership of your role and use your positive attitude to hit personal bests. Your communication, professionalism and attention to detail and quality are important to you. And, you understand how important these are to providing successful projects and great customer satisfaction.

In addition, you have years of experience successfully implementing Microsoft, VMware and Storage solutions, and consider yourself to be a valuable addition to any successful team. You also crave knowledge and come with an appetite to continually grow your skills and abilities, and you enjoy sharing what you have learnt with your peers. While the primary role is implementation services, you will also be involved with helping to craft great IT solutions, as well as support & troubleshooting for the successful transition of projects to our support services teams – to round off a successful project!

Broadly, your duties in this role will include :
** Designing, implementing and troubleshooting Microsoft Server, VMware and Storage Solutions
** Designing, implementing and troubleshooting Microsoft Exchange and SQL.
** Level of certifications – while there’s no replacement for real-world experience, you will need to have certifications that match your technical abilities. Microsoft (Server, Messaging, SQL) and VMware certifications will be looked upon favourably.
** Well-rounded skills across other technologies that you have gathered and honed after years in the IT industry.

Your attributes include :
** Professional, personable, polite and communicative with highly-developed interpersonal skills who finds it easy to build rapport with clients and collaborate with your peers
** Analytical, logical, and creative – you must be an excellent problem solver
** Pragmatic and flexible, you deal well with dynamic and fast-paced environments
** Motivated and self-reliant with the resourcefulness, ingenuity and initiative to make a significant contribution to the successful delivery of projects
** Diplomatic, patient, open-minded and impartial with the ability to negotiate with stakeholders to help them reach consensus – you must be able to amicably persuade and influence
** Honest, with a high degree of integrity and quality in what you do
** Zealous about completeness, accuracy and attention to detail – but not obsessed
** A demonstration of tenacity, sharp focus and high standards
** Emotionally intelligent, confident, committed, responsible and humble

How To Apply :
Apply today to receive full role details.

Contact Postal Address :
IP Works Pty Ltd
Colonial Centre
Level 33, 52 Martin Place
Sydney NSW 2000

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